FREE SHIPPING to 45 states on orders over $149!

Frequently Asked Questions (FAQ)

How do you contact us?

You can contact us Monday-Saturday 8:00 am to 5:00 pm CT. Our phone number is 1-615-604-5115. You may also email us anytime at [email protected].

What is our Cancellation/Refund/Return Policy?

RETURN POLICY: We will gladly take returns from unopened, unused, and un-damaged, regularly stocked products. Special order, colored or tinted products cannot be returned. Products must be in original packaging, and the customer is responsible for all return shipping costs. Refunds do not include original shipping costs and are limited to 15 days after the delivery date. Refunds will be less than 15% for re-stocking and to cover original packaging costs. Exchanges and/or store credit can be issued for 100% of the original product cost for up to 30 days after the delivery date. Exchanges or store credit will not be issued for original shipping or delivery costs. All products, tools, and/or equipment purchased at contractor pricing or net 30 credit accounts are only eligible for return as exchange or store credit. Returns will not be accepted after 30 days.

What is our Shipping Policy?

SHIPPING POLICY: We offer standard ground shipping for most orders in the 48 Contiguous United States (excluding AK and HI) by UPS. Truck freight is also available for large orders and commercial shipments. Although we make every effort to ship all orders as soon as possible, shipping delays are sometimes inevitable due to damage during shipping, product availability, weather conditions, holiday schedules, and other factors. Estimated shipping, transit, and arrival dates, and times generated by the shipping carrier are only estimates and cannot be guaranteed.

Free standard ground shipping within the 45 Contiguous United States (excluding AK, HI, OR, WA and MT) by UPS is also available on orders over $149.00. Orders must total more than $149.00 before taxes and after any available discounts have been applied. Free shipping is not available to Alaska, Hawaii, Oregon, Washington, Montana or any location outside of the 45 Contiguous United States. Please contact us at [email protected] with any questions.

Low VOC solvent-based sealers are more expensive. Are they better?

The short answer is no. In most cases, low VOC solvent-based sealers are not better, but they ARE different. The standard VOC versions dry slower and are much more user friendly than the "low VOC" versions. Also, unlike the "low VOC" versions, the Std VOC versions are not classified by DOT as "Flammable". This saves you $$ since it doesn't require expensive HAZMAT packaging and shipping.

I can't remember which product or color I ordered the last time.

No problem. Just give us a call and we can look it up for you. Our phone number is 1-615-604-5115. You may also email us anytime at [email protected].

Do you offer special pricing to professional contractors?

Absolutely! It's easy, just sign up for our Spray-n-Pay Contractor Rewards Program

 

 

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